Refund policy

Return & Refund Policy

14-Day Right of Withdrawal

If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, receives the goods.

To exercise your right of withdrawal, please inform us of your decision to withdraw from the purchase by contacting us at info@shopberri.com.

To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the 14-day withdrawal period has expired.

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days from the date on which you informed us of your decision to withdraw.

Returns should be sent to:

BERRI
Augustenstr. 5
72458 Albstadt
Germany

Please contact us at info@shopberri.com before sending your return so that we can provide you with the appropriate return instructions.

Condition of Returned Items

You may inspect and try on the items as you would reasonably be able to do in a physical store.

You are only responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Whenever possible, please return items with their original tags and packaging.

Return Shipping Costs

The customer is responsible for the direct cost of returning the goods.

If an item is defective, damaged, or you received the wrong item, please contact us at info@shopberri.com so that we can resolve the issue.

Damaged, Defective or Incorrect Items

Please inspect your order after receiving it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.

Please contact us at info@shopberri.com and provide your order details and, where appropriate, photos showing the issue so that we can evaluate the case and provide a suitable solution.

Your statutory rights regarding defective goods remain unaffected.

Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to certain goods where an exception provided by applicable law applies, including, for example, goods made to the consumer's specifications or clearly personalized goods.

If you have any questions about whether an item can be returned, please contact us at info@shopberri.com.

The statutory right of withdrawal also applies to eligible sale items. A product is not excluded from the statutory right of withdrawal solely because it was purchased at a reduced price.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, colour, or product, you can return the original item in accordance with this policy and place a new order for the desired item.

Refunds

If you exercise your statutory right of withdrawal, we will refund all payments received from you, including the cost of our least expensive standard delivery option.

Additional delivery costs resulting from your choice of a delivery method other than our least expensive standard delivery option are not refundable.

Refunds will be made without undue delay and no later than 14 days from the date on which we receive your notice of withdrawal.

We may withhold the refund until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first.

Refunds will be made using the same payment method that you used for the original transaction, unless expressly agreed otherwise. You will not be charged any fees for the refund.

Please note that your bank or payment provider may require additional time to process the refund after it has been issued by us.